Frequently Asked Questions

Treatments & Skin

How should I prepare for my facial?

Arrive with a clean face if possible, so we can maximise your treatment time. We recommend avoiding strong actives like retinol or AHAs for 48 hours before your appointment to ensure your skin is calm and ready. Remove any jewellery beforehand and keep this in a safe place.

+

What should I expect after a dermaplaning facial?

Your skin will feel exceptionally smooth and appear more radiant as the fine peach fuzz and dead skin cells are removed. To protect your fresh glow, avoid direct sun exposure and apply SPF 30+ daily. In the following days, you can expect a little dryness as the skin cells turnover more quickly - this is perfectly normal. Remain hydrated, and consistent with skincare routines and you'll be glowing in the following days.

+

Bookings & Cancellations

How do I book a treatment?

The quickest way to book is through our online booking portal - you can find this along the 'Book your Treatment' tab and on our social media accounts. Alternatively, you can call Janine or send an email/direct message to check for specific availability. Should all availability be unsuitable, please add your name to the wait-list and Janine will contact you.

+

How far in advance should I book?

+

To secure your preferred date and time, we recommend booking 2-4 weeks ahead, especially for our popular Saturday and late evening slots. some treatments also require patch tests at least 24 hours prior to treatment. Please book patch tests at the time of booking your appointment.

What is your cancellation policy?

We kindly ask for 48 hours' notice for any cancellations or rescheduling. This allows us to offer the time to another client. Cancellations made within less than 48 hours may incur a fee. The cancellation policy will be agreed upon placing a booking. All deposits for new clients will be non-refundable and transferable (should a rearrangement be required) once only. After this a new deposit will be required.

+

Pregnancy & Breastfeeding

Are treatments suitable during pregnancy or breastfeeding?

+

Yes and no. Most of our treatments can be adapted to be safe and wonderfully supportive during pregnancy and breastfeeding. Treatments such as lamination or lash lift is not recommended during pregnancy or breast feeding and this will not be carried out. All of our products are market-leading within the industry and care is always taken to ensure your safety. Dermaplaning, facials and most brow treatments are suitable during pregnancy and breastfeeding.

Gift Vouchers

How do I buy and Redeem Gift Vouchers?

Gift vouchers can be purchased through our online shop or directly at the studio. To redeem, simply provide your voucher code during checkout when booking your experience online or present it in person. If you have any questions about gift vouchers, please contact Janine.

+

How can I find you?

We are a small, independent beauty studio located on Broadlands in Bridgend. Just off the A48 and easily accessible from the M5, junction 35 and 36. Bridgend Town Centre is just 10 minutes away.